Here's how to send us a return request:
- Log in to your customer account - also possible as a guest.
- Enter your email address that you used to place the order in the appropriate field and click "Continue" .
- Copy the six-digit verification code you received via email.
- Paste the verification code into the customer login field.
- Click the order you want to submit a return for.
- If your order contains multiple items, select the items you would like to return.
- Select a reason for return and add any note for us.
- Click “Request a return” .
- If we approve your return request and a return is required, you will receive shipping instructions and a returns label via email. Once we receive the product, we will issue you a refund.