Return Requests

Return request

Here's how to send us a return request:

  1. Log in to your customer account - also possible as a guest.
  2. Enter your email address that you used to place the order in the appropriate field and click "Continue" .
  3. Copy the six-digit verification code you received via email.
  4. Paste the verification code into the customer login field.
  5. Click the order you want to submit a return for.
  6. If your order contains multiple items, select the items you would like to return.
  7. Select a reason for return and add any note for us.
  8. Click “Request a return” .
  9. If we approve your return request and a return is required, you will receive shipping instructions and a returns label via email. Once we receive the product, we will issue you a refund.